Action | Error Code | Error Message | Reason |
Issue Gift Voucher | 11 | Invalid Terminal ID | Foreign Terminal ID |
| 12 | Unexpected Merchant | Merchant ID, Serial Number and Terminal ID mismatch |
| 13 | Invalid Merchant ID | Foreign Merchant ID |
| 14 | Minimum value is R*** | Value Entered for new voucher is less than the minimum value set |
| 15 | Limit exceeded | Value Entered for new voucher is greater than the maximum value set |
| 16 | Invalid Mobile Number | Validation on mobile number configuration |
| 17 | Invalid ID Number | Validation on ID Number configuration (not 13 digits) |
| 18 | Invalid ID Number | Validation on ID number does not match the first input of the ID Number |
Spend Gift Voucher | 11 | Invalid Terminal ID | Foreign Terminal ID |
| 12 | Unexpected Merchant | Merchant ID, Serial Number and Terminal ID mismatch |
| 13 | Invalid Merchant ID | Foreign Merchant ID |
| 14 | Minimum value is R*** | Value Entered for new voucher is less than the minimum value set |
| 15 | Limit exceeded | Value Entered for new voucher is greater than the maximum value set |
| 16 | Invalid Mobile Number | Validation on mobile number configuration |
| 30 | Voucher Value Exceeded | Redemption amount entered exceeds the amount of the purchase |
| 31 | Unknown Voucher | Redemption Number is incorrect – Voucher number cannot be found |
| 32 | Voucher Uncleared | There has been a disconnection in the link when trying to redeem the voucher. The redeem may remain on hold until this is rectified. |
| 33 | Voucher not active | Redemption Number entered is for a non-active voucher |
| 34 | Voucher expired | Redemption Number entered is for an expired voucher |
| 35 | Foreign Mobile Number | Validation on the mobile number entered on the issue of the gift voucher. They need to match |
Voucher Balance | 11 | Invalid Terminal ID | Foreign Terminal ID |
| 12 | Unexpected Merchant | Merchant ID, Serial Number and Terminal ID mismatch |
| 13 | Invalid Merchant ID | Foreign Merchant ID |
| 15 | Invalid Mobile Number | The number entered does not match the original mobile number entered for the redemption code on the issue of the voucher |
| 31 | Unknown Voucher | Redemption Number is incorrect – Voucher number cannot be found |
| 35 | Foreign Member | The details entered cannot be validated to the original details entered on the issue of the voucher. |
Terminal | 45 | Terminal Not Registered | The merchant record details required during onboarding has not been registered on the terminal for gift voucher. |
Error Handling Codes for Gift Voucher Print
Created by: Marc Gordon
Modified on: Thu, 15 Apr, 2021 at 8:11 PM
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