Action

Error Code

Error Message

Reason

Issue Gift Voucher

11

Invalid Terminal ID

Foreign Terminal ID

 

12

Unexpected Merchant

Merchant ID, Serial Number and Terminal ID mismatch

 

13

Invalid Merchant ID

Foreign Merchant ID

 

14

Minimum value is R***

Value Entered for new voucher is less than the minimum value set

 

15

Limit exceeded

Value Entered for new voucher is greater than the maximum value set

 

16

Invalid Mobile Number

Validation on mobile number configuration

 

17

Invalid ID Number

Validation on ID Number configuration (not 13 digits)

 

18

Invalid ID Number

Validation on ID number does not match the first input of the ID Number

Spend Gift Voucher

11

Invalid Terminal ID

Foreign Terminal ID

 

12

Unexpected Merchant

Merchant ID, Serial Number and Terminal ID mismatch

 

13

Invalid Merchant ID

Foreign Merchant ID

 

14

Minimum value is R***

Value Entered for new voucher is less than the minimum value set

 

15

Limit exceeded

Value Entered for new voucher is greater than the maximum value set

 

16

Invalid Mobile Number

Validation on mobile number configuration

 

30

Voucher Value Exceeded

Redemption amount entered exceeds the amount of the purchase 

 

31

Unknown Voucher

Redemption Number is incorrect – Voucher number cannot be found

 

32

Voucher Uncleared

There has been a disconnection in the link when trying to redeem the voucher. The redeem may remain on hold until this is rectified. 

 

33

Voucher not active

Redemption Number entered is for a non-active voucher

 

34

Voucher expired

Redemption Number entered is for an expired voucher

 

35

Foreign Mobile Number

Validation on the mobile number entered on the issue of the gift voucher. They need to match

Voucher Balance

11

Invalid Terminal ID

Foreign Terminal ID

 

12

Unexpected Merchant

Merchant ID, Serial Number and Terminal ID mismatch

 

13

Invalid Merchant ID

Foreign Merchant ID

 

15

Invalid Mobile Number

The number entered does not match the original mobile number entered for the redemption code on the issue of the voucher

 

31

Unknown Voucher

Redemption Number is incorrect – Voucher number cannot be found

 

35

Foreign Member

The details entered cannot be validated to the original details entered on the issue of the voucher. 

Terminal

45

Terminal Not Registered

The merchant record details required during onboarding has not been registered on the terminal for gift voucher.