When registering a customer, part of the process is to enter the customers cell phone number in order for them to receive an OTP. This OTP is then entered into the portal and completes the customers registration, which allows them to receive stamps that are issued to their number.

In the event that the registration is not completed, then you will not be able to issue stamps to the customer, even though you may see their details when searching for them.

In the event that the above occurs you are able to complete the process from the Merchant Portal by doing the following:

  1. Enter the customer mobile number into the search field and select FIND
  2. Select the Resend OTP button
  3. This will then display a pop up that allows you to enter the OTP that was resent to the customers phone and in doing so completes the registration process and allows you to issue stamps to the customer.