- First thing to do is to ensure that the terminals are at least reading one of the sim cards, whether it be SA MTN or SA Vodacom. This is normally on the top left corner of the screen.
- If the terminal has none of the above mentioned, it would also have “no sim’” or “puk code” which is a clear indication that there is something wrong. Please call the HelpDesk on 0860012729 for immediate assistance or log a ticket by sending an email to support@dashpay.co.za or by simply logging onto the Support Portal: http://support.dashpay.co.za
Troubleshooting Steps
- •Reboot the terminals – Press & hold the yellow and the dot button.
- (if the terminal is on the charging unit, it will restart on its own and if it is not on the charging unit, it will switch off and you will have to press the green button to switch it back on).
- Once it is back on the home screen
- Press “F” Menu
- Select Nedbank
- Select Operator menu
- Select Parameter Update
- Select Parameter update again
- (the terminal will go online and print out a receipt which will indicate that the parameter have downloaded successfully)
- Press the Red button x3 to go back to the home screen.