Ingenico Terminal Support Articles

Assigning Waiters on an Ingenico iWL terminal
Thu, 15 Apr, 2021 at 2:04 PM
Card Table Lookup
This process allows you to print a setup for a specific bank card based on the first 6 digits of its BIN range Press the F Key Select Nedbank Select Report...
Thu, 15 Apr, 2021 at 2:00 PM
Cleaning of your Ingenico payment terminal
Cleaning of your payment terminal:   Guidelines for the proper cleaning of Ingenico Payment Terminals are as follows: Ingenico recommends using a soft c...
Thu, 15 Apr, 2021 at 2:21 PM
Comms Troubleshooting Guide for Ingenico Terminals
One should not just perform a Test Primary when attempting COMMS troubleshoot (Which will only check if the current SIM is functional and can connect to AR ...
Thu, 15 Apr, 2021 at 2:27 PM
Deletion of Acquiring
To delete an acquiring application on an Ingenico terminal; >Press the Menu/Function button  >Select Telium Manager  >Password: 727286 >S...
Fri, 17 Jun, 2022 at 12:21 PM
Eco Mode Settings on an Ingenico iWL Terminal
You can adjust the screen settings to affect battery usage that can either optimize or reduce battery life on the terminal Press "F" Functio...
Thu, 15 Apr, 2021 at 2:06 PM
Enable Invoice Nr. on Ingenico Terminals
To enable Invoice number: Select F / MENU Select NEDBANK Select MANAGER MENU (Enter supervisor pin) Select LOCAL SETUP Select Get Invoice Nr.. Choose ...
Thu, 15 Apr, 2021 at 2:23 PM
Enable multiple Sale/Refund Ref No.'s on an Ingenico Terminal (Nedbank)
Select Menu / F Key Select NEDBANK Select Manager Menu (Enter password) Select Local Setup Select Get Refund Ref No. OR elect Get Sale Ref No Options...
Thu, 15 Apr, 2021 at 2:31 PM
Enable Multiple Supervisors on an Ingenico Terminal (Nedbank)
From the home screen select the MENU button on the Move 3500 or F Key on any other Ingenico terminal Select NEDBANK Select MANAGER MENU (PIN 12345 is the de...
Thu, 15 Apr, 2021 at 2:29 PM
Ingenico iWL Terminal unable to go online.
First thing to do is to ensure that the terminals are at least reading one of the sim cards, whether it be SA MTN or SA Vodacom. This is normally on the to...
Thu, 15 Apr, 2021 at 1:56 PM