Cleaning of your payment terminal:


Guidelines for the proper cleaning of Ingenico Payment Terminals are as follows:

  • Ingenico recommends using a soft cloth very slightly impregnated with soapy water to clean the outside of the terminal.
  • It is recommended to use cloth pre impregnated for a better control of the quantity of liquid applied on the device. An excessive application of liquid may possibly generate some functional problem
  • Hydroalcoholic solution can only be used when on a pre-impregnated cloth.
  • Some hydroalcoholic solution may include isopropyl alcohol. It can be used on every part of the device if isopropyl alcohol concentration is below 20%.

Do not:

  • Do not clean the electrical connections. 
  • Do not spray, pour or coat any liquid, disinfectant or cleaners directly on the payment terminal.
  • Do not use solvents, detergents or abrasive products as they may damage the plastic or electrical contacts. 
  • Alcohol cleaning solutions (isopropyl solution 70%) cannot be used on the plastic display lenses.  
  • Avoid excessive wiping, which might cause damage 
  • Do not get moisture into any openings nor use aerosol sprays.
  • Avoid exposing the terminal to the direct rays of the sun.
  • Do not put anything into the slot of the smart card reader 


Please note: While cleaning as per the instructions above has no impact on the performances or functions of our terminal, a very frequent cleaning may modify the cosmetic aspect of some plastic parts used into our devices; such cosmetic wear is not covered by the standard INGENICO warranty conditions.